This page explains the rules we work by. It is written in plain language so that it can be read at night, in the state people are usually in when they call us.
An enquiry on the site is a request for a call back, not a contract and not a booking. Nothing is paid online: there is no payment form on this site, and there never will be.
The telephone consultation is free. On that call we find out what the situation is and tell you whether we can help. If the case is not one for us, we will say so.
A person stays at the centre voluntarily. There is no confinement against a person's will: that is not treatment, and it is against the law.
The centre's rules apply on the premises: they cover the daily routine and the limits on contact with the outside world during the first period. Breaking them can be grounds for ending the programme.
The length of rehabilitation is set individually and agreed before admission. Extending it is a separate agreement, not something the centre decides automatically.
The cost and the payment arrangements are settled after the consultation and before the programme starts, and they are agreed with the family or with the person themselves.
We do not publish a price list on the site — not because the price is hidden, but because it depends on the length of the stay and on the person's condition. Ask for the figure and the length during the first conversation.
We do not guarantee sobriety for life, and we never say that a course of treatment settles the matter for good. The outcome depends on the person's daily choices, and no centre can take those choices on itself.
The material on this site is for information and does not replace a doctor's advice. In life-threatening situations call 103, the emergency ambulance number in Ukraine.
These reviews are not written by us: they sit on our Google profile, where the owner cannot delete an inconvenient one.
Good afternoon, this comment is for parents and relatives who are experiencing family problems! My daughter went through rehabilitation at this center, and she's finally sober and happy. I was desperate and didn't know where to turn. Miraculously, I found out about this place. My daughter went there herself and completed the full course of rehabilitation. The center is open and there's no moral pressure. They treat us with love and care, and they've really helped me and many other parents understand their children better! I'm eternally grateful to you, you've changed our lives and done what others couldn't do!!!
I want to express my deepest gratitude: my friend has already been clean for a year. With the help of this Rehabilitation Center, he began to recover and is now getting his life back on track. Using the knowledge and skills he gained at the Istok Center, he is trying to resolve his current problems and worries and is even helping others do the same! Thank you for opening his eyes and giving him a choice about the life he wants to live. Thank you for that!
A very good center!!! Thanks to the staff and the director of the rehab center, I have completely changed my life after twenty years of severe drug use. My family and I are so grateful that there are people like you who can show us the right path and, most importantly, support us when we think we're lost. I recommend it to everyone!!! All you need is a sincere desire, and the rehab center staff will help you with the rest.
The consultation is free and anonymous. It is usually the family who call first rather than the person with the addiction — that is normal, and most recovery stories begin exactly there.
Call us +38 (063) 632-71-17Request a call back
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