It is an awkward question, but it belongs in the first conversation rather than a month later. Here we explain what makes up the total, and why an honest answer does not sound like a price list with two figures on it.
On the length of stay. Rehabilitation does not take the same time for everyone: the stage of the illness, the years of use, physical health and how ready the person is to do the work all differ, and together they decide how long someone stays with us.
On where treatment has to start. Someone who arrives in poor physical condition needs medical care first. That is a separate stage, and whether it is needed is judged by the actual state of the person, not settled in advance.
On how far the family takes part. Family support is a separate strand of work, and its scale depends on how many relatives are involved and for how long.
Quoting a figure without knowing the situation means either frightening people off with a number that is too high, or naming a low one and then adding charges later. We consider both of those dishonest.
So we do something simpler: you call, you describe the situation, and at the end of that conversation you get a specific sum and a specific length of stay that we are prepared to stand behind. The consultation is free.
If it matters to you to compare us with other centres, ask every one of them the same questions: what exactly the quoted sum includes, what is paid for separately, and what happens if the stay has to be extended.
The question of cost often comes with a second one: “he has debts, we have to clear those first.” No. While a person is still using or still gambling, clearing a debt only removes a consequence, and the money goes straight back down the same hole. The programme comes first.
And separately: never take out a loan in your own name to cover someone else's obligations. That is the most common way a family ends up in a financial hole of its own, with nobody left in a position to climb out of it.
A consultation by phone is free. You pay nothing to describe the situation and get an answer about whether we can help.
Payment arrangements are discussed during the call — ask about this straight away, together with the sum and the length of stay.
Because an honest figure depends on the length of stay and the person's condition, and the length is set after we have spoken. A “from” price on a website means nothing in most cases.
These reviews are not written by us: they sit on our Google profile, where the owner cannot delete an inconvenient one.
Good afternoon, this comment is for parents and relatives who are experiencing family problems! My daughter went through rehabilitation at this center, and she's finally sober and happy. I was desperate and didn't know where to turn. Miraculously, I found out about this place. My daughter went there herself and completed the full course of rehabilitation. The center is open and there's no moral pressure. They treat us with love and care, and they've really helped me and many other parents understand their children better! I'm eternally grateful to you, you've changed our lives and done what others couldn't do!!!
I want to express my deepest gratitude: my friend has already been clean for a year. With the help of this Rehabilitation Center, he began to recover and is now getting his life back on track. Using the knowledge and skills he gained at the Istok Center, he is trying to resolve his current problems and worries and is even helping others do the same! Thank you for opening his eyes and giving him a choice about the life he wants to live. Thank you for that!
A very good center!!! Thanks to the staff and the director of the rehab center, I have completely changed my life after twenty years of severe drug use. My family and I are so grateful that there are people like you who can show us the right path and, most importantly, support us when we think we're lost. I recommend it to everyone!!! All you need is a sincere desire, and the rehab center staff will help you with the rest.
The consultation is free and anonymous. It is usually the family who call first rather than the person with the addiction — that is normal, and most recovery stories begin exactly there.
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